Frequently Asked Questions
Everything you need to know about your favorite Japanese snacks and treats.
How do you ensure the freshness of the snacks?
We source our products directly from Japan and monitor expiration dates daily. Each package is stored in a climate-controlled facility to ensure you receive your treats in peak condition.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on your location and are calculated at checkout.
What is your policy on melted or damaged goods?
While we pack items securely, some chocolates or gummies may melt during transit in summer months. If your order arrives significantly damaged, please contact our support team within 48 hours with photos for a replacement or refund.
Are your products suitable for people with allergies?
Product ingredients are listed in Japanese on the packaging. We provide English translations for major allergens on our product pages, but please contact us if you have specific dietary concerns.
Can I track my order?
Yes! Once your order is processed and shipped, you will receive an email with a tracking number and a link to follow your package's journey from our warehouse to your door.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.